The New Car Factory
   
FAQ

Q. What is a new car buying service?

A. A car buying service is performed by company that acts on behalf of its clients to source and arrange the purchase of new cars at the best possible pricing. The New Car Factory is able to provide our premium car buying service via our huge new car buying power and extensive motor industry contacts.


Q. Why should I use The New Car Factory to purchase my next new car?

A. We put our customers’ interests first and save you thousands of dollars on that new car, obtaining you the cheapest possible price.
We also save you time going from dealership to dealership trying to haggle over the best price. Save you time, totally eliminate all the stresses, confusion and head aches of buying that new car.

We endeavor to make your new car purchase an enjoyable experience.


Q. Am I obligated to buy the car if I ask The New Car Factory to obtain a price on my new car?
 

A. Not at all! We recommend that you obtain your own pricing from your local dealership; meanwhile we work on your behalf to find your desired vehicle at the cheapest possible price. If our offer saves you money…it’s up to you to proceed, if you are able to purchase your car cheaper then what we can offer (which wont happen to often!!!) then go for it, you’ll definitely have a fabulous deal.


Q. Does location matter?

A. No. The New Car Factory operates in every state and territory Australia wide. No matter your location we will obtain you the best possible price on that new car.


Q. Do I have to go to the new car dealership?

A. No. Not at all. Once you have agreed on the price we have supplied and you wish to proceed with your purchase we can have all your paperwork completed via email, fax or mail. Then have your car delivered to your home, business or any other address you desire, free of charge with a full tank of petrol.


Q. Does my car still have factory warranty?

A. YES, your new car warranty and servicing remains in tact and unchanged. You are still buying your new car from a licensed Authorised New car dealership.


Q. When and who can use The New Car Factory to purchase their cars?

A. Our service is open to anyone over the age of 18 wishing to purchase a new car/s for private or business use.
 

Q. Can The New Car Factory help with my trade in?

A. We definitely can, we have extensive contacts Australia wide within the automotive industry that purchase large volumes of used cars of all makes and models. We will obtain for you immediate payment or we can offset the purchase against your new car.


Q. What is ‘Change Over’ price?

A. The ‘Change Over’ price is the cost of moving from your current car into your new car. This is the price of your new car minus your trade in valuation amount. When trading in your car, The New Car Factory will always try to obtain for you the lowest possible ‘change over’ price.


Q. How do I pay for my car?

A. All payments are made directly to the supplying dealership. Payment is made via a funds transfer, direct deposit from your finance company or by way of bank cheque.


Q. What are on road costs?

A. This includes dealer delivery, registration, stamp duty and CTP green slip. Pricing on these items varies from state to state but all new cars purchase via The New Car Factory have these cost included in your drive away price.


Q. How long is my quote valid for?

A. It is valid for 14 (fourteen) days form the date supplied unless stated otherwise.


Q. What does it cost me?


A.
If we save you less than $3000 off RRP (recommended retail price), we charge a service fee of $149, and if we save you over $3001 off RRP, we charge a service fee of $249. A fee is only payable if you proceed with the purchase of your new car.

Q. Can I use The New Car Factory for my loan purposes, even if I don’t buy my car through them?

A. Yes. Even if you have purchased your car else where, you can always use The New Car Factory finance department for what ever car loan you may require. Whether it is for personal, business or refinancing our finance consultants are more than willing to help and will always package your loan with a repayment structure to suit your needs. Simply fill out our enquiry form or call us on 1300 104 107, and one of our financial consultants will be ready to help.


Q. Can I buy my comprehensive car insurance for my current car from The New Car Factory?

A. Yes, we are more than willing to help any person or business who owns a car to save money or their comprehensive car insurance. We will definitely save you money every year on this product. Either fill our enquiry form or call us on 1300 104 107. We are ready and waiting to help you save.


Q. Why should I buy GAP insurance?

A. If the unfortunate circumstance arises that your car is written off or stolen and the insurance pay out is less than the loan amount you will not be out of pocket for the short fall – sometimes this could be in the tens of thousands of dollars.

For a once off payment you will be covered for the complete term of the loan.


Q. Do I need Loan Protection/Consumer Credit Insurance?

A. This product could come to great use if you become involuntarily unemployed, as well as cover you if you cannot work due to sickness, injury and disease. For a few dollars a week Consumer Credit Protection would become extremely helpful if uncertain times were too arise, eliminating the potential of large unwanted debt.


Q. Extended warranty – Do I need one?

A. We can offer up to 7 years in total of manufacturers extended warranty on your new car. By purchasing this you will not experience any unexpected expensive mechanical repair bills, giving you peace of mind.

This is transferable if you happen to sell your car adding value to your resale. This is just a one off payment that covers you for the whole period.


Q. Do you have any other questions?


A.
If you have any other questions or require more information then please call us today on 1300 104 107 or fill out our enquiry form and we will be more than happy to answer any question you may have.

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